Your TruBe trainer can continue to be there for you in-person and virtually. In-person sessions can only be delivered outside on a one-to-one basis until further notice, this is in accordance with new Government guidelines. We will continue to send out updates as circumstances change. We understand this may be difficult at times, that is why we are here to help. If the weather turns bad, or you start to develop symptoms/ think you have been in contact with someone who has symptoms, please let your trainer know using the number linked to the booking.
You can request for the session to be switched to virtual. Virtual training is a great way to connect, and you will receive the same benefits without leaving your home.
If there are more than 12 hours before your session is due to commence you can benefit from our free cancellation policy. Cancellations can be done directly through your account.
If there is less than 12 hours notice but more than 3 hours before your session is due to commence, you can request for your session to be rescheduled. To do this contact the trainer through the number provided in the booking. Once confirmed your booking will be amended in the app. Sessions must be rescheduled for within the next 30days of the booking otherwise will be processed as a late cancellation.
You can expect to see enhanced safety measures as part of our in-person training service. TruBe trainers will be conducting daily checks to monitor their health and be operating in a Covid secure manner.
We will continue to monitor the situation closely and will keep you updated accordingly. In the meantime please contact a member of the TruBe team if you have any questions.
The health and safety of our clients and trainers remain a priority and we would like to thank you for all of your support throughout this time. If you have any specific hygiene or treatment requests we do ask that you let us know beforehand so that we can pass them on to your therapist.
If you, or any of your household, develops symptoms after having been with a trainer, please let us know so that they can take the relevant measures, to contact TruBe please email support@trubeapp.com or call 074 597835 73.
