Service update regarding the Coronavirus

As we continue to monitor the situation regarding COVID-19, face-to-face sessions are currently suspended. This is in response to Government Guidelines and NHS requirements. We believe we have a responsibility to support your health and the health of our Specialists as we all work together to slow the spread of the Coronavirus outbreak.

This page will be updated as the situation develops.

Face-to-Face bookings to be converted to Live Stream sessions

If you have an upcoming Face-to-Face booking, it will be converted to a ‘Live Stream’ session, if you do not wish to continue with the session, you can cancel the session through your account free of charge 12 hours ahead of your session.

TruPlan users

Your sessions will remain intact throughout this period and the pause limit lifted.

You can book Live Stream sessions with your credits, all you need to do is apply ‘Live Stream’ you the Location filter. As Live Stream sessions are priced lower than face-to-face sessions, you will be compensated with additional Live Stream session credits at the end of each renewal period, this will be calculated by the final difference.

Please get in touch if you have any concerns, our help team is here to offer ongoing support and will answer any questions you may have.

TruPack users

All TruPacks will be extended. If you would like to continue with Live Stream sessions all you need to do is apply ‘Live Stream’ you the Location filter and continue to book as normal. As Live Stream sessions are priced lower than face-to-face sessions, once you have completed your sessions, we will calculate the difference and compensate your account with additional sessions to be used on Live Stream bookings.

If you would like to save your sessions for face-to-face bookings, no further action is required at this point. We will be in touch when face-to-face bookings are available again, and you will have the same amount of time to book your sessions as you do now.

Please get in touch if you have any concerns, our help team is here to offer ongoing support and will answer any questions you may have.

Pricing

All Live Stream sessions are at a flat rate of £25 for 1 hour. Whilst face-to-face sessions are suspended, the pricing page has been temporarily removed, we would like to apologies for any inconvenience caused as a result of this.

Corporate Sessions

All corporate sessions have been suspended, if you are interested in providing your employees with Live Stream sessions, please get in touch with a member of the TruBe team.

Live stream sessions

As we continue our mission to make fitness and wellness to all, Live Stream sessions are available to book via the TruBe app and the TruBe website. This is also to support our amazing trainers and wellness specialists.

Live Stream sessions allow you to maintain your fitness and wellbeing where ever you may be. Your chosen Specialist will have prepared a session plan dedicated to you and your goals, this will be in-line with the discipline you selected. Your Specialist will guide you through a one-hour session, coaching you through correct form and alignment whilst offering further feedback in order for you to develop your practice whilst at home. You can invite anyone who is at home with you to join the session or you can enjoy the experience on a one-to-one basis.

To book a Live Stream session, select a discipline, enter the time and date that you would like your session, then set your location as ‘Live Stream’.

  • Choose your Specialist, then when you are ready, select to confirm.
  • You will receive two emails, one with the booking details, and the other with the link to join the session.
  • Your TruBe Specialist will be in touch with you to find out more about your session goals.
  • You can cancel or reschedule up to 12 hours ahead of your session through your account.
  • Charge up your device and make sure you have a strong WIFI connection ready for the session.
  • Make sure you have enough space to roll out a mat.
  • Position the camera at least one meter away from your mat. Your Specialist will give you guidance on how best to angle your camera.
  • We recommend that you wear activewear and have a water bottle to hand.
  • Enjoy your session!

Massage and Running

Unfortunately, Massage and Running will not be supported by the Live Stream option. They will be made available again as soon government and NHS restrictions lift.

Instagram

Follow us on Instagram for live taster sessions and IGTV workouts, search @trubeapp. We would love to see what you are getting up to, tag us in your workout post and we will share you on our story!

Supporting our Specialists.

75% of each booking goes directly to the Specialist, even if you apply a discount to your booking.

Stay at home

We would like to take this opportunity to thank you for supporting us and our dedicated team of Specialists. Since launching in 2015, TruBe has recruited a refined selection of Personal Trainers and Wellness Specialists with a breadth of experience ranging from high-intensity interval training and body conditioning to Barre, Yoga, Pilates and Massage. This diverse offering enables clients like you to discover new ways to exercise.

We also want to thank you for doing your bit by staying at home.