As of the 2nd December your TruBe trainer can continue to be there for you in-person and virtually.
We understand this may be difficult at times, that is why we are here to help. If you develop symptoms or suspect that you have been in contact with someone who has symptoms, please let your TruBe trainer know using the number linked to the booking.
You can request that your session be switched to a virtual session instead of an in-person session. Virtual training is a great way to connect, and you will receive the same benefits without leaving your home. You will be reimbursed the difference, for this you will need to contact a member of the TruBe team via support@trubeapp.com
Alternatively, if there are more than 12 hours remaining you can cancel your session through your account free of charge.
If there is less than 12 hours notice but more than 3 hours before your session is due to commence, you can request for your session to be rescheduled. To do this please contact the trainer through the number provided in the booking with your request to reschedule.
Once confirmed your booking will be amended in the app. Sessions must be rescheduled for within the next 30days of the booking otherwise will be processed as a late cancellation.
You can expect to see enhanced safety measures as part of our in-person training service. TruBe trainers will be conducting daily checks to monitor their health and be operating in a Covid secure manner.
We will continue to monitor the situation closely and will keep you updated accordingly. In the meantime please contact a member of the TruBe team if you have any questions.
The health and safety of our clients and trainers remain a priority and we would like to thank you for all of your support throughout this time.
If you have any specific hygiene or treatment requests we do ask that you let us know beforehand so that we can pass them on to your trainer.
If you, or any of your household, develops symptoms after having been with a trainer, please let us know so that they can take the relevant measures, to contact TruBe please email support@trubeapp.com or call 074 597835 73.
