Two months ago, we gave Londoners the ability to order a personal trainer to wherever they wanted within two hours time. Many have enjoyed our service since then, but we received consistent feedback from our users that they wanted the ability to work out with the same trainer more than once. While all of our trainers have to pass through our signature training and recruitment process to ensure your session meets the highest standards, we understand that when you like training with someone, you want to be able to train with them again.We listened to your feedback and are pleased to announce that you can now favourite as many trainers as you want within the app, making it more likely you will get them when booking a session.
When you favourite a trainer and subsequently book a session, a request is sent to your list of favourite trainers. If your request is not accepted by a favourite trainer within five minutes, the request will be sent to all trainers, as we want to be sure your session is filled in a timely manner.
We understand the importance of developing a connection with your personal trainer; that person who knows your limitations and can safely push you to your maximum. However, it’s good to remember that when you work with different trainers, you get to experience different types of training styles. A benefit of working with someone new is having a fresh set of eyes to recognise problem areas that an existing trainer may overlook. For this reason, we encourage our users to continue to experience new trainers, but can favourite as many trainers as they like within the app.
We’re excited about this new development, and as always, welcome your feedback via Twitter (@TruBeapp) or sending us an email at firstname.lastname@example.org. Favourite your trainers today by updating or downloading the app now.
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